At Traditional Mama Co, it is our top priority to provide superior service to our loyal customers. If you're not completely satisfied with your order, we will do everything we can to make it right for you!

Please check over your order as soon as you receive it. If you think you've received a defective item, please contact us within 3 business days of receipt of your order. Please be sure to include a picture of the defect, as this will expedite the process. Please email picture to info@traditionalmamaco.com

If you were sent incorrect items, or are missing items from your order, please contact us as soon as possible so we can get that error sorted out for you! Please contact us at info@traditionalmamaco.com

________________________________________________________________

ALL SALES ARE FINAL if a coupon, promotion (ie. BOGO) or discount code was used and are NOT eligible for an exchange or store credit. 

IN STORE RETURNS: 

Please keep in mind while purchasing during our sales.

ALL SALES ARE FINAL if a coupon, promotion (ie. BOGO) or discount code was used they are NOT eligible for an exchange or store credit.  

Eligible items can be returned within 10 days of the date of purchase with tags attached.

A receipt must be presented. 

Exchanges: We cannot guarantee exchanges of the exact item due to limited quantity of inventory.  You may exchange for something of same value.

For health reasons and sanitary purposes, items such as leggings, bralettes, hats, jewelry and other intimate apparel cannot be returned. 

Shoes: Shoes must be returned in their original shoe box undamaged. 

Traditional Mama Co does not offer price adjustments for previously purchased items. 

Gift Cards are FINAL SALE. 

CONDITION OF RETURNED ITEMS:

All returned items must be in their original condition. They must be in resalable condition unworn, unwashed, free of odors and stains, and still have tags attached. If we receive an item that does not meet these conditions, we cannot accept the item for return.

If you think you've received a defective item from your in-store purchase, contact us within 3 business days one of the following ways.

Bring item back into store

Call us at the store

Or email us at info@traditionalmamaco.com

ONLINE RETURNS:

Eligible items can be returned within 10 days of the date of purchase with tags attached.

Exchanges: We cannot guarantee exchanges of the exact item due to limited quantity of inventory.  You may exchange for something of same value.

For health reasons and sanitary purposes, items such as leggings, bralettes, hats, jewelry and other intimate apparel cannot be returned. 

Shoes: Shoes must be returned in their original shoe box. In addition, the shoe box must be placed inside of a mailing envelope, or inside of another box, so that no shipping labels are attached directly to the shoe box. Please do not tape the shoe box closed. 

Returns must be postmarked within 10 days of the date you received your shipment, if the items are not returned within that time frame they will be rejected and can be shipped back at the customer's cost.

Customers are responsible for the return shipping cost. 

Colors may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These do not qualify as defects and the customer is responsible for return shipping. 
Sizing may vary on different items and we cannot guarantee fits. These do not qualify as defects and the customer is responsible for return shipping. 

Please note: the priority shipping upgrade fee and all return shipping cost are non-refundable and will not be included in store credits. 

Traditional Mama co does not offer price adjustments for previously purchased items. 

Gift Cards are FINAL SALE. 

Shipping costs for returns: Customers are responsible for shipping costs unless we have shipped you the wrong size that you ordered or unless the item we shipped you has a defect. 

CONDITION OF RETURNED ITEMS:

All returned items must be in their original condition. They must be in resalable condition unworn, unwashed, free of odors and stains, and still have tags attached. If we receive an item that does not meet these conditions, we cannot accept the item for return. If this is the case, the item can be sent back to you for a $10 return fee.

CHANGING OR CANCELING YOUR ORDER:

Sometimes things happen and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! You can contact us at info@traditionalmamaco.com.

It is our goal to provide fast shipping, and therefore, we strive to process and ship out orders as quickly as possible! If your order has already been processed, we will be unable to make any changes to your order.

OTHER IMPORTANT INFORMATION:

Original shipping costs will not be refunded on returns.

LOST OR STOLEN PACKAGES:

Shipments lost or misdirected in transit to the destination will be re­shipped to the customer once it has been determined the original shipment cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us as un-deliverable will be re-shipped at customer expense. We are not responsible for refunding or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report.